Sales Policy

OUR SERVICE PLEDGE  

We sell our artworks for more than 15 years. We will describe each item honestly and the best of our ability. We will respond to all correspondence within 48 hours. We will pack carefully and ship prompty. We will ship several times a week so no long wait to receive your artwork. We will address any concern with courtesy and respect.  


PRICING: 
Prices are in EURO and are subject to change without notice. All orders are subject to price in effect at time order is placed. 


ACCEPTANCE OF ORDER: 
We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).



PAYMENT TERMS:
If you'd like to reserve your painting/drawing or limited edition, we could do this. 30% deposit required. We accept payment by Paypal or Bank Transfer. Sorry, but we don't accept the cheques. 



CANCELLATIONS:
Cancellations must be made within 1 day of confirmation of order. Orders cannot be canceled after this grace period has passed. 


SHIPPING:
All shipments will be made via carrier of our choice, unless instructed in writing to use a specific carrier. Special crating and handling requests are subject to extra charge.


INTERNATIONAL CUSTOMERS: 
All shipments are from France. International customers are responsible for any customs/duties fees incurred during the transit of their ordered items.


RETURN POLICY:
We want our customers to be happy with their purchases and aim to be fair and accommodating with regards to returns. But some items are non refundable (unless faulty) and these are listed below:



- products made to your specification i.e. personalized 


... unless the product is incorrect, faulty or defective.


- Products should be returned together with Delivery Note within 14 days, in original undamaged packaging, with labels still attached, with all the accessories, parts, instructions and any free gifts. 

- If we find that a product has not been returned to us in fully resalable condition, or the packaging is damaged, we reserve the right to refuse a refund on the item or deduct up to 40% of the original selling price.  This does not affect your statutory rights.  

- Any refund due will be credited to the original card of purchase within 3-5 working days of us receiving the goods. Transport costs will not be refunded

- Made-to-order and non refundable products cannot be returned for any reason unless faulty.  There are NO exceptions to this policy.

DAMAGED GOODS:
All items are carefully inspected and packaged prior to shipment. Please examine your order upon arrival for any damage. If items have arrived damaged, a replacement will be sent only if the damage is reported within 5 calendar days, and with proof of posting certificate from your Post Office, the original packaging is kept for inspection by the carrier, photos are provided of the damage. Please email [email protected] within 5 calendar days to make a claim.

COPYRIGHT WARNING:
We protect and defend our copyrighted and trademarked works, including, but not limited to, drawings, blueprints, photographs, text, website, marketing materials, packaging, products, and designs. Unauthorized use of our copyrighted and trademarked materials is strictly prohibited.